Almost every office job requires using technology day in and day out. This means most offices have some form of tech support, whether it’s an in-office department or outsourced to another company. But sometimes waiting for tech support can really hold up work for the day. Here are a few tips for being your own tech support.
- Identify the Problem
A lot of what tech support would be doing for you or your coworkers is identifying what the issue is. Once you understand the problem, it becomes much easier to fix.
If you can see immediately that the problem is too complex for your IT skills, like data center management support, you’ll save time by calling in an expert. However, a simple problem might be worth giving it a shot yourself and doing some troubleshooting.
- Get Informed
Thankfully, there’s an online tutorial or YouTube video for just about any problem you could have. Once you’ve identified what the issue is, a simple Google search can probably give you a few possible solutions.
If it’s a problem that you know nothing about, take a few minutes to read up on the program you’re using and how to fix the problem. The best part of the process is that you’ll come away from it a slightly more informed person and might be able to solve that problem the next time without any help at all.
Of course, some problems are going to be very simple to fix and it’ll be immediately obvious that you solved them. However, some issues could still be lingering in the background without your knowledge.
If you suspect that is the case, the next time IT support is in the building, have them double-check the issue to make sure you got the solution. Otherwise, enjoy being a more independent and informed technology user.